Can't Subscribe to SWTOR
Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact cust...
Forum Discussion
Hello, could you help me? I have the same problem and i already have contact the EA support but i can't call them because i'm from Brazil. There is another to solve it?
- @proxos666
Hey sorry for writing that way, but I trying to solve thisame issue as same as other. I'm unable to subscribe through the website with the error saying that there is an error with my EA-account that prevents me from making swtor-related purchases.
Also I can't call support because I'm from Poland.
Could you pleas help me?
my account name is DarthPawel My account displayname is Hettos
Purchased a subscription on steam but my account page on swtor.com tells me I have no steam link. I suspect it has something to do with my EA account, since I cannot access the original account linked to this SWTOR account. Can you tell me the EA account associated with my SWTOR account please?
SWTOR display name: Spearchaser
it doesnt matter what ea account is linked to steam, has nothing to do with the swtor account
swtor needs to be linked per https://help.ea.com/za/help/star-wars/star-wars-the-old-republic/swtor-on-steam/
If there is an issue with the swtor account that can cause gametime not to be added but your swtor account would show steam as linkedis flagged to check the account, response in about 4 - 5 hrs
be sure to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Thank you for checking in. I have been able to purchase Cartel Coins for several days now through Steam with no problems, so I'm not entirely sure why the subscription purchase didn't work. Very strange. I'll wait patiently for a response back from support and will update here when I hear from them.
I also double checked my SWTOR account and NOW it's telling me that my Steam account is properly linked. What an odd day it's been.
You will need to call swtor support when the lines are open to fix the account issue
suggest voip or skype maybe easier for you
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-messageYou will need to call swtor support when the lines are open to fix the account issue
suggest voip or skype maybe easier for you
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...The swtor account Spearchaser is permanently broken, you can never be subscribed on that swtor account
it seems the linked ea account has been totally deleted at some point in the past, that account was needed for swtor purchasing a subscription., it is not repairable
See https://help.ea.com/en/help/account/close-ea-account/
Deleting your EA Account will permanently break your Pogo or SW:TOR account. We can't restore Pogo or SW:TOR accounts when this happensbest now is to create a new swtor account, link it to steam and resend the screenshots for the steam purchase to add the gametime to that swtor account
if you like you can call swtor support when the lines are open to discuss the above, however it wont change the outcome unfortunately
Is there another way to fix it without calling swtor support?
I have simmilar issue, I cannot buy subscribtion on website.
My Display Name is "Venisss". Could you fix it or should I contact support?
I'm unable to subscribe as well. Display name is devinbacon
you will need to call swtor support when the lines are open to fix the account issue you have
- @proxos666 Hi, could you help me with this also please. My swtor display name is xtheambassadorx, EA name is ThatOtherGuy706. Thanks in advance 🙂
To fix the account You need to reset the password on the linked EA account persona playervmch124p that account uses the swtor email address
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I'm having the same issue, can't subscribe.
Tried to reset my EA account password and change the email address.
Do I really need to call? Is there absolutely no way to email in?
Hi thanks for the reply.
it's Meer_
Support suggests it is best to call swtor support when the lines are open to fix the account issue, should be a quick fix though
@proxos666 wrote:Support suggests it is best to call swtor support when the lines are open to fix the account issue, should be a quick fix though
sorry i'm not going to spend money on an international call to fix a problem that isn't triggered on my end.
other alternatives? Do you have a contact to escalate this to?
@proxos666 wrote:your only remaining option is to create a new swtor account
you can email [edit: email address removed], will likely take at least a day to respond but they will just ask you to call
i emailed in yesterday and they told me to call.
are all the options out of the window? guess i won't have a reason to come back and play then.
The issue is the linked ea account which is needed for purchasing on that swtor account has been deleted and its data has been wiped , the email address that is needed to recover that account has already been used on another ea account, so swtor support now need to put a new email address when recovering the deleted ea account, they will only do that on the phone.
your only remaining option is to create a new swtor account, purchasing will work in the new account.
@proxos666 wrote:The issue is the linked ea account which is needed for purchasing on that swtor account has been deleted and its data has been wiped , the email address that is needed to recover that account has already been used on another ea account, so swtor support now need to put a new email address when recovering the deleted ea account, they will only do that on the phone.
your only remaining option is to create a new swtor account, purchasing will work in the new account.
Strange, i don't recall that i deleted any EA accounts. As far as i know i only had one and it was working okay after i logged in it after 2 years.
anyways, if there are no resolutions, i rest my case. EA or BioWare will need to implement a fix for everyone affected, not expect people to call in.
