5 years ago
Can't Subscribe to SWTOR
Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact cust...
Purchased a subscription on steam but my account page on swtor.com tells me I have no steam link. I suspect it has something to do with my EA account, since I cannot access the original account linked to this SWTOR account. Can you tell me the EA account associated with my SWTOR account please?
SWTOR display name: Spearchaser
it doesnt matter what ea account is linked to steam, has nothing to do with the swtor account
swtor needs to be linked per https://help.ea.com/za/help/star-wars/star-wars-the-old-republic/swtor-on-steam/
If there is an issue with the swtor account that can cause gametime not to be added but your swtor account would show steam as linked
is flagged to check the account, response in about 4 - 5 hrs
be sure to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Thank you for checking in. I have been able to purchase Cartel Coins for several days now through Steam with no problems, so I'm not entirely sure why the subscription purchase didn't work. Very strange. I'll wait patiently for a response back from support and will update here when I hear from them.
I also double checked my SWTOR account and NOW it's telling me that my Steam account is properly linked. What an odd day it's been.
The swtor account Spearchaser is permanently broken, you can never be subscribed on that swtor account
it seems the linked ea account has been totally deleted at some point in the past, that account was needed for swtor purchasing a subscription., it is not repairable
See https://help.ea.com/en/help/account/close-ea-account/
Deleting your EA Account will permanently break your Pogo or SW:TOR account. We can't restore Pogo or SW:TOR accounts when this happens
best now is to create a new swtor account, link it to steam and resend the screenshots for the steam purchase to add the gametime to that swtor account
if you like you can call swtor support when the lines are open to discuss the above, however it wont change the outcome unfortunately