Can't Subscribe to SWTOR
Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact cust...
Forum Discussion
Is there another way to fix it without calling swtor support?
fraid not, if their was another way, would of offered it, it should be a quick easy fix though
I have simmilar issue, I cannot buy subscribtion on website.
My Display Name is "Venisss". Could you fix it or should I contact support?
I'm unable to subscribe as well. Display name is devinbacon
you will need to call swtor support when the lines are open to fix the account issue you have
- @proxos666 Hi, could you help me with this also please. My swtor display name is xtheambassadorx, EA name is ThatOtherGuy706. Thanks in advance 🙂
To fix the account You need to reset the password on the linked EA account persona playervmch124p that account uses the swtor email address
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I'm having the same issue, can't subscribe.
Tried to reset my EA account password and change the email address.
Do I really need to call? Is there absolutely no way to email in?
Hi thanks for the reply.
it's Meer_
Support suggests it is best to call swtor support when the lines are open to fix the account issue, should be a quick fix though
@proxos666 wrote:Support suggests it is best to call swtor support when the lines are open to fix the account issue, should be a quick fix though
sorry i'm not going to spend money on an international call to fix a problem that isn't triggered on my end.
other alternatives? Do you have a contact to escalate this to?
@proxos666 wrote:your only remaining option is to create a new swtor account
you can email [edit: email address removed], will likely take at least a day to respond but they will just ask you to call
i emailed in yesterday and they told me to call.
are all the options out of the window? guess i won't have a reason to come back and play then.
The issue is the linked ea account which is needed for purchasing on that swtor account has been deleted and its data has been wiped , the email address that is needed to recover that account has already been used on another ea account, so swtor support now need to put a new email address when recovering the deleted ea account, they will only do that on the phone.
your only remaining option is to create a new swtor account, purchasing will work in the new account.
@proxos666 wrote:The issue is the linked ea account which is needed for purchasing on that swtor account has been deleted and its data has been wiped , the email address that is needed to recover that account has already been used on another ea account, so swtor support now need to put a new email address when recovering the deleted ea account, they will only do that on the phone.
your only remaining option is to create a new swtor account, purchasing will work in the new account.
Strange, i don't recall that i deleted any EA accounts. As far as i know i only had one and it was working okay after i logged in it after 2 years.
anyways, if there are no resolutions, i rest my case. EA or BioWare will need to implement a fix for everyone affected, not expect people to call in.
thanks
The issue is where you are located , see https://www.ea.com/news/update-on-electronic-arts-titles-in-russia-and-belarus
We have made the decision to stop sales of our games and content, including virtual currency bundles, in Russia and Belarus while this conflict continues.Piggy backing on this thread.
I also can't subscribe on my SW:TOR account despite having reset both accounts' passwords: xilni on both accounts.
To try and restore the deleted and wiped EA account
You need to reset the password on the wiped linked EA account that account uses a Me.com email so its a different email to the Gmail email used on your swtor account, using the same email on accounts does not create an account linkageuse the following link (insert the Me.com email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
- @proxos666 That did the trick it seems! Thank you so much for your help.
Cannot subscribe on my account username- oyedi
getting an error
The Linked EA account with the persona cliffa101 has been disabled and its data has been wiped
use this link to try and restore the account the email needed is a Gmail email address (so its not the email used on the Swtor account and the ea account TkRoxy your posting on now)
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared.
