Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.Thank you in advance.

@Karioza98 Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

@Sean_Jardy1138 Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

@proxos666 Thanks for the help!

@Freya1988dnd You need to reset the password on the linked EA account that account has the persona moonflowerwolf (not Freya1988dnd your posting on now) that EA account uses a different gmail email then what is on your swtor account use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

@Elektroputzi Be sure to email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message Edit: other then that your account is ok , if your seeing an error message on swtor.com , try using incognito mode with chrome or delete the web browser cache and cookies

Can't Subscribe to SWTOR | EA Forums

674 Replies

Lekmil89
4 years ago
Hi. i cant subscribe on swtor. plz help.
swtor name: emil-animal
proxos666
Hero+
4 years ago
@Lekmil89

Support cant see an account issue , try using incognito mode with chrome or (try another browser) delete the browser cache and cookies and see if it persists
Beeblia
4 years ago
Same issue here.
EA Account: Beeblia
SWTOR account: Beeble
Chrome incognito mode does not solve the issue for me.
EDIT: Resetting the EA account password has not solved anything either.
proxos666
Hero+
4 years ago
@Beeblia

try incognito mode now the ea account password is reset
Beeblia
4 years ago
Tried, unfortunately doesn't work.
proxos666
Hero+
4 years ago
@Beeblia

will ask for a recheck of the account , try a different browser too as support didnt see an issue previously

recheck will be in about 7 hrs
Beeblia
4 years ago
It works now, but not as one might expect.
Using direct debit instead of a creditcard managed to fix it.
Strange problem...
CootieFR
4 years ago
@proxos666 I am having similar connection issues with my account. Swtor account is Cootiepwease.

I've tried password change, different browser, incognito. Always the same error.
proxos666
Hero+
4 years ago
@CootieFR

Support said your account is fine , try incognito again or clear the cache and cookies on the browser
NelB3at
4 years ago
Account name:Anachromos
I cant subscribe either..plz help

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Can't Subscribe to SWTOR

674 Replies

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