Hello, I have a problem with subscribing. How to solve this error message?
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
Thank you in advance.
german line is up and working , english line opens in about 3 hrs time though
I have the same problem.
I returned to SWTOR after an absence of about 6 years. Last May EA gave me issues with my Steam purchase of Dragon Age Inquisition (couldn't play that either), but I downloaded Swtor again from the swtor website, no Steam there. This is quite frustrating; making it so hard for ppl to pay EA money!;-) I am not allowed to send a ticket, not allowed to buy coins, not allowed to subscribe & the phone-number doesn't work either. I am not allowed to contact EA/Swtor unless I am a subscriber which I am unable to become!
Anyway, frustration-time is over;-)
My swtor user name is: Luthai.
Hope you can fix it.
you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
Hours the phones are available are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
Ty for your response! Problem is that I tried two times during office hours and both times the phone-line/connection died with the message: can't reach: is out of area.(Yes I was calling from home and yes I have called out of country before without an issue.)
Seeing that loads of ppl have mobile phones and calling to other countries isn't cheap it would have been nice if there would be an email account or a chat to use for contact as well. Alternative you know, most companies have them.;-)
I do love Swtor, as I did from the moment is released, but this is really poor customer service. Thinking of giving up and just staying preferred. EA obviously doesn't want my money...
there is an email : support@swtor.com , however if you email there only response will be to call them when the lines are open due to the issue on the account
Thanks man. I'll try to go through the EA general account first. Perhaps there is an option there.
Enjoy the game!
Hey Team,
I can't purchase a subscription or cartel coins via the swtor website.
SWTOR Username: DerMeldos
Please check.
Thank You!
you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
Hours the phones are available are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
I've had the same problem. It took me over an hour with customer service to figure it out. You need to have an EA account with the same email address as your swtor account. Since mine was over 11 years old they didn't synch. Apparently this was an 'addition' about 2 years ago (matching email). So check if your EA account and swtor account match. That might help immediately.
