Hello, I have a problem with subscribing. How to solve this error message?
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
Thank you in advance.
You need to reset the password on the linked EA account that account has No persona set (not b7ya8nbx7r7k your posting with now) that EA account uses the same email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I also was trying to subscribe but got an error I have reset my password and added a security key. The user name for the account in question is JasonRahl
I am having the same issue as the OP. My swtor name is Scredbrofre.
Hey I'm having this issue as well, my username is KingARSSR.
I can't seem to subscribe to SWTOR either. I'm having an issue with my EA account that will not allow me to purchase anything. My username for my SWTOR account is Arthonius. Any info back would be great. Thanks!
You need to reset the password on the linked EA account that account has the persona suicidalxmonkey (not NoAimNolan your posting on now) that EA account uses a hotmail email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Support can see you are subscribed now , so that is good to hear
I didn't have an EA account linked to the same e-mail as the swtor account with the username KingARSSR, nonetheless I created one and tried purchasing and it still didn't work.
I tried resetting the password on that account I just created and tried purchasing on incognito mode and that also did not work.
I tried purchasing subscription through steam, the money was charged but I still don't have subscription (and obviously can't refund that).
Seems like this game really doesn't want me to play it lol.
Email the steam purchase in per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
the gametime cant be added until the account issue is sorted , the ea account likely has the email used to create that swtor account
Have flagged to check the account response will be in about 8 hrs when support are online for the day
