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@Lordzois 

have flagged to check the account for issues, response will be in about 10 - 11 hrs when support are online for the day 

@Lordzois 

To fix the account You can try to reset the password on the linked EA account "lanccer" that account used a @whdweb.xyz email address 

use this link (insert the @whdweb.xyz email address into that link) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Hello ,

Thanks for the fast reply , I changed password and tried incognito mode still getting the same error 

@Lordzois 

can you post here on the other ea account, you will know the right ea account as you will post here as "lanccer" not as "lordzois" as you are now

as mentioned that ea account uses a whdweb.xyz email address

Hello again,

I use same email adress for swtor site and this site , so I am not quite sure how I can log in here as Lanccer instead of Lordzois.

do I need to do something on swtror site ? I even tried to use same password for both sites but no good, it still loggs me here as Lordzois.

I am starting to feel quite stupid here, did I miss something very obvious ? 

thanks again

@Lordzois 

when you created the swtor account the linked ea account was created using the same email , these accounts are independant of each other now and can have different emails and passwords on each account 

so even if the account your posting on now uses the same email address as the swtor account, there is no linkage 

you have another ea account persona Lanccer and that account still uses a whdweb.xyz  email address that had to be used on the swtor account before it became a chello.at

that is the account needing a password reset not the account your posting here with as lordzois

Hey Proxo

I am so sorry mate but I am very confused now, I created swtor account around 2011-2012 when the game came out and I used my chello.at email and never changed it.

so I have no idea what the other email adress is that you are referring to. 

I am very sorry that this is taking so long mate, and thanks a lot for your patience and help.

Hi Proxos

Thanks alot mate , I called custommer service and they managed to fix the problem.

thanks again for the help 

@lanccer 

glad to hear you are all go now