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Anonymous's avatar
Anonymous
10 years ago

Can't update account info and validate e-mail

Hello,

I can't insert and validate my e-mail.

If I try to update my account info i get this message: 

  • A confirmation email will be sent to the address you've entered shortly.
  • Your account has been updated

    X Please enter a valid email address to continue with your purchase.

and I don't receive any email. e-mail address is correct because I've also tried other ones


If I try to validate my account in game, simply i don't get the e-mail

Thank you

1 Reply

  • @Albertonzio

    most resolve this by changing the email address used on the account and validating with that email, (example here)  you should be able to swap back to original after that and it should work

    however if switching emails doesn't help then phoning is the best and quickest way to get this resolved

    For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

    [CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]

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