Forum Discussion

Anonymous's avatar
Anonymous
11 years ago
Solved

Character Restoration - Support Problem :(

Dear Forum Users! I sent an email to the swtor support about my character restoration problem (pref status- inactive characters, wrong characters was deleted). In the answer they told me, i need to...
  • Anonymous's avatar
    Anonymous
    11 years ago

    Support answer:

    "Greetings,

    I am Protocol Droid M0-T0, Human-Cyborg Relations.

    Thank you for contacting us to report the issue you encountered.

    If you have a Preferred status or Free-to-Play account, please be aware that in-game support, including item and character restorations, is only available to subscribers."

    So I wont get back my characters till im not a sub☹️

Belgorad's avatar
Belgorad
Hero (Retired)
11 years ago

Have you sent in an in-game ticket.  Normally when you need to restore a character the best way is to submit an in-game ticket on another character.  Include the following:

1. Name of Character

2. Server

3. Approx Date / Time Deleted

4. Where the character was last at (fleet, ship, etc)

Generally a response or restoration can take 3 - 5 business days on average but may be longer.  The more specific date / time you can be the faster it will be.

Anonymous's avatar
Anonymous
11 years ago

Preferred status can't send in game support mails

  • Anonymous's avatar
    Anonymous
    11 years ago

    So, im prefferred,so i only can send an email to the support address.

    In the email i wrote the following things:

    Display name,

    Server,

    Delete date,

    Character 1 and 2:

    1 name, gender, class, lvl, location, race,

    2 -||- same

    And now im waiting ☹️

    • Anonymous's avatar
      Anonymous
      11 years ago

      Support answer:

      "Greetings,

      I am Protocol Droid M0-T0, Human-Cyborg Relations.

      Thank you for contacting us to report the issue you encountered.

      If you have a Preferred status or Free-to-Play account, please be aware that in-game support, including item and character restorations, is only available to subscribers."

      So I wont get back my characters till im not a sub☹️

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