@Stormyvyll So there's indeed a problem over here according to what you say.
Objectively as a F2P or preferred player you cannot contact the customer support In-game and they only take care of account and billing and technical issues over the phone. I truely believe that you're down the road over here, since the solution would be to take a subscription then to follow the steps I told you before in the spoiler tab.
At this stage it's up to you I guess, but you can see it that way: Once your main character reach level 60 there is not much to do end game for free players, even PVP gets quite limited.
Hey, nothing is definitely stuck, I'm sure you'll still have fun in the game :eahigh_file:
- Kestryk -