I'm playing an imperial agent (hence the quest), and I have to use my ship holoterninal, but that isn't working at all. All I get is a frozen conversation with my character starting at a hologram of Watcher 2. I've tried pressing space bar a lot, logging out and in, resetting the quests, and going to another planet and back. But none of these worked, help.

@Tauntin If you look at the last post by morticusrayzr he managed to get past that cutscene on a different computer. I have seen some computers have issues with the KOTET cutscenes too and most appear to use intel video cards , unfortunately that appears to be a known issue with the intel video driver as listed in the release notes Intermittent crashes or hangs may occur in Tom Clancy's The Division™ (DX12*), The Guild 3*, and other games. Swtor appears to be one of the other games in that instance, but i do not know if it is related to the darth zhorrid convo as that is part of the original story and kotet hang appeared after its release. I think they are running around the 5 - 7 day mark at present with tickets, this is on the long end unfortunately the ideal time is 1 - 3 day point usually.

@Tauntin As the previous post mentions if you have another PC it should proceed ok, It is one issue never really been able to knuckle down why it affects some computers and not others. It could be anything from C++ install to a particular driver conflict. I have seen people travel to quesh , play in window mode and retry the convo and it works but that doesnt help everyone So i guess you have 2 options, wait for the ticket to get actioned or try another PC, I am aware there is a backlog on the tickets so will need to be patient for them to get to it.

Unforutnately this is a known bug with this mission. You've already tried the suggested fixes to get around this bug. You would either need to submit an in-game ticket to have them progress you past the bug automatically if your a subscriber, if your not a sub, you'll need to call customer service. Since it's a class mission they should be able to assist. You can contact them via the info below: For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™ [CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium] Simply set the country to U.S.A and you can call them for free More information using Skype can be found here: http://www.swtor.com/support/helpcenter/5200

It is now 2018, and still not fixed... 2 tickets submitted and still not resolved...

@richard13gray The cause of this has been to be computers not meeting the minimum game requirements, in most cases this was found to be those using intel video cards. Is this the situation for you ?

Darth Zhorrid Arrives Bug | EA Forums

14 Replies

Belgorad
Hero (Retired)
10 years ago
Unforutnately this is a known bug with this mission. You've already tried the suggested fixes to get around this bug. You would either need to submit an in-game ticket to have them progress you past the bug automatically if your a subscriber, if your not a sub, you'll need to call customer service. Since it's a class mission they should be able to assist. You can contact them via the info below:

For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]

Simply set the country to U.S.A and you can call them for free

More information using Skype can be found here:

http://www.swtor.com/support/helpcenter/5200
FilthyPlebeian
10 years ago
Why is it that only subs can submit a ticket? It's really infuriating.
I've just leveled my 2nd Imperial Agent JUST to attempt getting past this bug. I STILL COULD NOT. I've been reading other posts that date all the way back to 2013... It's almost been 3 years and this hasn't been fixed..... Please do fix it.
Anonymous
10 years ago
I was able to get past this by accepting and completing the first starship quest. After I turned that in, the holoterminal worked. It's just a guess, but perhaps completing any quest might clear whatever is preventing the quest from continuing.
Anonymous
10 years ago
I had the same problem. I was able to fix by lowering my graphic setting. I had no issues after that. I hope that helps.
Anonymous
10 years ago
I have also encountered this bug as of yesterday, 4-10-16. I submitted an in game ticket and just basically waiting on them to review it. I done all the steps stated (Logging out and back in, lowering graphics, traveling to different planets, and even went with the extra step to uninstalling and reinstalling the whole game.) I am very frustrated with this because I thoroughly enjoyed playing my Agent (Marksmanship Sniper discipline) and can't progress through the rest of the class quests. I hope this gets fixed soon. =\
Belgorad
Hero (Retired)
10 years ago
@MorticusRayzr

Did you try the step the person did with completing the first space mission and then going back and trying it?
Anonymous
10 years ago
@Belgorad
No I haven't tried that one yet. I am going to give that one a try this morning
Anonymous
10 years ago
Ok so I have done the space mission and I am still getting the same thing. The conversation will not engage >.< I'm out of clues at this point to try other than waiting for an answer on my ticket

EDIT: So I used a different computer and it worked just fine for me after that.. >.< It seems like my poor ancient computer is going to have some issues lol
Anonymous
8 years ago
It is now 2018, and still not fixed... 2 tickets submitted and still not resolved...
proxos666
Hero+
8 years ago
@Tauntin

As the previous post mentions if you have another PC it should proceed ok, It is one issue never really been able to knuckle down why it affects some computers and not others.

It could be anything from C++ install to a particular driver conflict.

I have seen people travel to quesh , play in window mode and retry the convo and it works but that doesnt help everyone

So i guess you have 2 options, wait for the ticket to get actioned or try another PC, I am aware there is a backlog on the tickets so will need to be patient for them to get to it.