Didn't get my Cartel Coins

Hello

I created a new account and gifted credits from my older one (via Steam).

The Gift went though Steam but the Credits were not applied - I think this was because I hadn't accepted the email from Swtor before sending the Gift.

Later I sent a second (smaller) Gift and this worked.

First Gift 450 Pts - Not applies

2nd Gift 250 pts - Applied

My SWTOR name is FamilyJawa

Please can you help ......

@FamilyJawa 

be sure to email similar proof of purchase for the coins per the sticky

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

edit - when i checked support have no email from you at this stage

Hello,

I sent an email at on Weds - 11/08/2021 06:34

It included small screen grabs for both accounts and a snapshot of my Cartel Credit page.  Total size of email was around 500K.

Hopefully that is sufficient - but given the complex nature it might not be,.

As of today I have had no reply.  

Thanks

@FamilyJawa 

Support still have no email from you (from the email on the swtor account) , it is likely best if you call support when the lines open and request to upload the screenshots to a ticket whilst your on the phone, this way they have everything they need to get this sorted for you

@FamilyJawa 

Seems your previous email was deemed not valid 

screenshots are per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message 

Thanks again,

I now have a ticket number and have uploaded new screenshots.

Cheers 🙂

@FamilyJawa 

You should be sorted soon

Yes - thank you for all your advice 🙂

I just purchased 2100 Cartel Coins on Steam, and I do not have them.  I have the email saying I paid for them if needed.

Display Name is ChaosRaiser