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Unfortunately if you don't know your password and are not able to remove the security key because of it you will need to phone into customer service. For security of your account they will need to verify your information before they can remove the security key and reset the password.
You can use the below information on how to contact them:
For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™
[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]
Simply set the country to U.S.A and you can call them for free / discounted rate
If you are calling from a different country above or how to use skype to call for free, see the below link for contact numbers for other countries and more information on using Skype to make calls:
About STAR WARS™: The Old Republic™
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