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stensetthh's avatar
4 months ago
Solved

Error purchasing subscription

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I keep getting this error while trying to buy subscription, enountered the account issue error earlier but after updating my EA account the red error message disappeared. 

I was able to buy Cartel points though, wich is kinda stupid as I would want subscription to enjoy this game and my CP to the full extent. 

  • proxos666's avatar
    proxos666
    4 months ago

    @stensetthh 

    the only other known issue is with credit cards out of countries like Denmark using secure 3d, these cards will fail on swtor, however using that card via paypal will work for those with this issue

    otherwise you will need to call swtor support so they can look further at the accounts

6 Replies

  • I have got the got the same issue. A month or so ago I could not buy cartel coins, so I re-entered my card details but it did not fix the problem. Then for some reason it started working again a couple of weeks later. But now today my subscription will not renew and nothing I do fixes it, I just keep getting the red error message.

  • Wierd.. I will try to remove the card info and add it again to check, hopefully it will be resolved soon. Such a pain to play without subscription, just came back from a 7 year break 

  • proxos666's avatar
    proxos666
    Hero+
    4 months ago

    @stensetthh 

    if the account issue is resolved try using incognito mode with chrome so the web browser cache isnt interferring

  • proxos666's avatar
    proxos666
    Hero+
    4 months ago

    @ca_error 

    Common for this issue is that the linked ea account has been disabled needing a password reset, that EA account likley uses the same email address you have used to create the swtor account originally, so if you have changed the email on the swtor account though, try using the original email used on the swtor account

    use this link  to reset the password then login on that EA account

    Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

    otherwise call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/Getting-help-with-SW-TOR-from-another-country/td-p/12368405/jump-to/first-unread-message

  • I cant find any evidence of having used any other email for Swtor when searching my older emails and I did passwor. I am using Brave browser as well, on a brand new PC. Tried to delete my payment info and use incognito mode with Brave - Still no luck. 

    Like how hard can it be to take my money EA? 

  • proxos666's avatar
    proxos666
    Hero+
    4 months ago

    @stensetthh 

    the only other known issue is with credit cards out of countries like Denmark using secure 3d, these cards will fail on swtor, however using that card via paypal will work for those with this issue

    otherwise you will need to call swtor support so they can look further at the accounts

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