Game freezing at launch screen

Still no luck... ☹️  Everything worked fine until I bought the new black/red suppression trooper armor and saved with it as my active armor.  Seeing the other problems people have been having with steam subs and cartel coin purchases, is it possible that it's not the armor and it's actually steam that could be causing the problem?  just a little frustrated, been out for 3 weeks now.  this is really the only game i even enjoy playing, i invest most of my down time into it.

Tried again this morning, did a new cold boot, did a new clean boot.  Went through all of the steps from beginning to end again.  Still no luck.  Not angry like some.  Not caring about compensation like some.  Just want to be able to play again.  I can only hope that the studio is still looking into this for those of us who are still sitting on the sidelines and haven't just forgotten us at this point...

@billydiesalot 

i will follow up next week with support and see if they have anything further from the studio

Alright, found an older post on the boards that said to try setting clientsettings.ini to graphicsquality = 1 and texturequality = 1, that seems to have done the trick!  Wish I would have found that post so much earlier!!  But hey, I'm back in (at least for the moment) so all is good!  Thank you Owen for all of your assistance through all of this!

My game gets to the launch screen then freezes, never had this problem before, just getting back into the game

@kcsommers 

start with https://answers.ea.com/t5/General-Discussion-Technical/Guide-Game-failing-to-launch-on-Clicking-Play/m-p/4809830/highlight/true#M70795