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InksitorBR's avatar
InksitorBR
Seasoned Newcomer
2 months ago

Cant login into the SWTOR Site

Hello! I'm from Brazil, and I'm trying to verify my age to play the new SWTOR update. However, I can't log into the website because I keep getting an 'Invalid CSRF token' error. I need to log in to validate my age, but this error is preventing me from doing that. I just want to play the game. Can you please help me?

Display name: ninjaterrorista

4 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey InksitorBR​

    Sorry to hear that an 'Invalid CSRF token' error has been preventing you from verifying your age and getting back into the game. 

    If you haven't already, please try the following troubleshooting steps: 

    1. Allow cookies on your Internet browser
    2. Clear your browser's cache 
    3. Disable any ad-blockers
    4. Try a different browser 
    5. Use an incognito or private tab


    Was your SWTOR account created before mid-2019? If so, the EA account associated with it might be an automatically created one that's since been disabled for inactivity. In that case, you'll need to contact our Star Wars: The Old Republic support team for help updating the email address tied to that account. 

    Let us know how it goes, thanks! 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 months ago

    InksitorBR​ In that case, yes, the team over there would be best equipped to support you. 

    Keep us updated, thanks! 

  • In myswtor when you login at swtor.com there is a personal information section at the top , this will have a button called EA account 

    click that and it should show you the email associated with that EA account, try a password reset on that account

     

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