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dbwoodynz's avatar
dbwoodynz
Seasoned Ace
10 years ago
Solved

[Guide] to identify network issues for Swtor

*Netstat/Pingpath/Tracert/Speedtest.net/PingPlotter Netstat OK with your game open and running please alt tab back to your desktop. Please click Start and in the search line down the bottom ...
  • proxos666's avatar
    proxos666
    10 years ago

    I consider this a Good Guide, over the years it has certainly helped narrow down issues in particular local network issues with SWTOR.

    I would be quite happy to point people to these directions, to look at the results.

    Beats a thread that says "I have Lag" and all the replies are "Me Too"

    problem is not all causes of lag are equal.

    And unless any tests are run and if it is consistent lag then it wont get fixed without looking for a cause.

    To Simplify testing I would just use the below IP addresses initially

    • If you play on an East Coast server: 159.153.92.28
    • If you play on a West Coast server: 159.153.68.252
    • If you play on a European server: 159.153.72.252

    As detailed here

Anonymous's avatar
Anonymous
8 years ago

So, I'm hoping that this is still a thread that can help me. I've been wrestling with this issue for over a year now. I've been pretty busy moving into a new house, working a lot, etc. so I don't have much time to work on it but I'm getting pretty bad lag while playing SWTOR. I took a break of a few months, in which time I upgraded to Windows 10 and changed my internet provider from Windstream to TWC. After this few months, I logged on to play some more of KOTFE and my combat was ridiculously laggy. I was stuck at the end of a mission for a while because the game would freeze every time I hit the ending cutscene. After talking to some of my friends who are more computer savvy than me, I was informed that I was having bad lag issues. I'm no expert but after looking at the results of those tests you recommend, I think that they are right.

Spoiler

C:\WINDOWS\system32>netstat -n -p tcp -b

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    127.0.0.1:5354         127.0.0.1:49668        ESTABLISHED
 [mDNSResponder.exe]
  TCP    127.0.0.1:5354         127.0.0.1:49671        ESTABLISHED
 [mDNSResponder.exe]
  TCP    127.0.0.1:7790         127.0.0.1:52618        ESTABLISHED
 [KillerService.exe]
  TCP    127.0.0.1:27015        127.0.0.1:52601        ESTABLISHED
 [AppleMobileDeviceService.exe]
  TCP    127.0.0.1:49668        127.0.0.1:5354         ESTABLISHED
 [AppleMobileDeviceService.exe]
  TCP    127.0.0.1:49671        127.0.0.1:5354         ESTABLISHED
 [AppleMobileDeviceService.exe]
  TCP    127.0.0.1:52601        127.0.0.1:27015        ESTABLISHED
 [iTunesHelper.exe]
  TCP    127.0.0.1:52618        127.0.0.1:7790         ESTABLISHED
 [NetworkManager.exe]
  TCP    192.168.0.9:52520      65.52.108.204:443      ESTABLISHED
  ProfSvc
 [svchost.exe]
  TCP    192.168.0.9:52525      65.52.108.186:443      ESTABLISHED
 [Explorer.EXE]
  TCP    192.168.0.9:53625      77.234.42.240:80       ESTABLISHED
 Can not obtain ownership information
  TCP    192.168.0.9:55385      159.153.65.229:20065   ESTABLISHED
 [swtor.exe]
  TCP    192.168.0.9:55386      159.153.65.229:20066   ESTABLISHED
 [swtor.exe]
  TCP    192.168.0.9:55451      159.153.228.140:443    TIME_WAIT
  TCP    192.168.0.9:55461      159.153.228.137:443    TIME_WAIT
  TCP    192.168.0.9:55463      216.58.192.134:80      TIME_WAIT
  TCP    192.168.0.9:55496      54.213.125.158:443     ESTABLISHED
 [microsoftedgecp.exe]
  TCP    192.168.0.9:55522      134.170.179.168:443    TIME_WAIT
  TCP    192.168.0.9:55540      204.79.197.200:443     ESTABLISHED
 [SearchUI.exe]
  TCP    192.168.0.9:55541      204.79.197.200:443     ESTABLISHED
 [SearchUI.exe]
  TCP    192.168.0.9:55542      77.234.41.91:80        TIME_WAIT

C:\WINDOWS\system32>pathping -n 159.153.92.28

Tracing route to 159.153.92.28 over a maximum of 30 hops

  0  192.168.0.9
  1  192.168.0.1
  2  142.254.214.65
  3  24.58.208.29
  4  24.58.37.218
  5  24.58.32.62
  6  66.109.6.72
  7  107.14.17.196
  8  24.27.236.145
  9  64.125.31.86
 10  64.125.30.242
 11  64.125.29.208
 12  64.125.29.203
 13  64.125.30.247
 14  64.125.20.118
 15  64.125.25.50
 16  64.125.199.190
 17  159.153.92.69
 18  159.153.92.28

Computing statistics for 450 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.0.9
                                0/ 100 =  0%   |
  1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  142.254.214.65
                                0/ 100 =  0%   |
  3   15ms     0/ 100 =  0%     0/ 100 =  0%  24.58.208.29
                                0/ 100 =  0%   |
  4   12ms     0/ 100 =  0%     0/ 100 =  0%  24.58.37.218
                                0/ 100 =  0%   |
  5   17ms     0/ 100 =  0%     0/ 100 =  0%  24.58.32.62
                                0/ 100 =  0%   |
  6   31ms     0/ 100 =  0%     0/ 100 =  0%  66.109.6.72
                                0/ 100 =  0%   |
  7   29ms     0/ 100 =  0%     0/ 100 =  0%  107.14.17.196
                                0/ 100 =  0%   |
  8   35ms     0/ 100 =  0%     0/ 100 =  0%  24.27.236.145
                                0/ 100 =  0%   |
  9   37ms     0/ 100 =  0%     0/ 100 =  0%  64.125.31.86
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%   100/ 100 =100%  64.125.30.242
                                0/ 100 =  0%   |
 11  ---     100/ 100 =100%   100/ 100 =100%  64.125.29.208
                                0/ 100 =  0%   |
 12  ---     100/ 100 =100%   100/ 100 =100%  64.125.29.203
                                0/ 100 =  0%   |
 13   41ms     0/ 100 =  0%     0/ 100 =  0%  64.125.30.247
                                0/ 100 =  0%   |
 14   43ms     0/ 100 =  0%     0/ 100 =  0%  64.125.20.118
                                0/ 100 =  0%   |
 15   41ms     0/ 100 =  0%     0/ 100 =  0%  64.125.25.50
                                0/ 100 =  0%   |
 16   41ms    35/ 100 = 35%    35/ 100 = 35%  64.125.199.190
                                0/ 100 =  0%   |
 17  ---     100/ 100 =100%   100/ 100 =100%  159.153.92.69
                                0/ 100 =  0%   |
 18   42ms     0/ 100 =  0%     0/ 100 =  0%  159.153.92.28

Trace complete.

C:\WINDOWS\system32>tracert 159.153.92.28

Tracing route to 159.153.92.28 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     8 ms     9 ms  142.254.214.65
  3    25 ms    22 ms    29 ms  agg63.jmtwnyba02h.northeast.rr.com [24.58.208.29]
  4    29 ms    45 ms    34 ms  agg31.ithcnycy02r.northeast.rr.com [24.58.37.218]
  5    25 ms    17 ms    14 ms  be29.rochnyei01r.northeast.rr.com [24.58.32.62]
  6    36 ms    29 ms    31 ms  bu-ether15.chcgildt87w-bcr00.tbone.rr.com [66.109.6.72]
  7    26 ms    29 ms    27 ms  0.ae2.pr1.chi10.tbone.rr.com [107.14.17.196]
  8    35 ms    35 ms    35 ms  24.27.236.145
  9    42 ms    41 ms    43 ms  ae17.cr1.ord2.us.zip.zayo.com [64.125.31.86]
 10    41 ms    41 ms    40 ms  ae27.cs1.ord2.us.eth.zayo.com [64.125.30.242]
 11    43 ms    41 ms    40 ms  ae3.cs1.lga5.us.eth.zayo.com [64.125.29.208]
 12    41 ms    41 ms    41 ms  ae4.cs1.dca2.us.eth.zayo.com [64.125.29.203]
 13    41 ms    41 ms    41 ms  ae27.cr1.dca2.us.zip.zayo.com [64.125.30.247]
 14    40 ms    41 ms    41 ms  ae6.er1.iad10.us.zip.zayo.com [64.125.20.118]
 15    40 ms    49 ms    41 ms  ae7.er2.iad10.us.zip.zayo.com [64.125.25.50]
 16    42 ms    41 ms    41 ms  64.125.199.190.t00673-02.above.net [64.125.199.190]
 17    45 ms    41 ms    42 ms  159.153.92.69
 18    44 ms    41 ms    42 ms  159.153.92.28

Trace complete.

C:\WINDOWS\system32>

http://www.speedtest.net/my-result/6479209260

Any help that you can give me to help me make the game playable again would be greatly appreciated!

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @wargyblargy

    Was the pathping done when in game ? the one you posted looks perfect there is nothing there that would explain the running into a brickwall

    Can you post a dxdiag per this link and if possible re-run the pathping while the game is running

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