How long does it take for a ticket response?
I've had a ticket open for 2 weeks now. It is a time sensitive issue as it involves 2 accounts. Mine ans my wifes. We are both subscribers. We called the help number and they just say how to open a...
Forum Discussion
I am also looking for help with my ticket, was told it was escalated. It is listed as in progress.
strangepork23
All can advise in this instance is the ticket is being worked on and to wait for a response.
Finding this forum is a major re-assurance, and I very much thank you for your reply. Sometimes filing a ticket can feel like a great unknown. this forum, and your replies, are a credit to EA.
Thanks for the reply and encouragement to hang in there!
matt
EDIT - im aware you do not work for EA so I should have phrased it more like, credit to the SWTOR Community.
Well I got a ticket reply - no dialogue, just a "no". I must say I am surprised there is no option to fix the account.
thx again @proxos666 for trying to keep me positive.
Well waited almost a month and. Finally got some generic reply that told me they Sahil didn't even read my ticket in the first place. Then they closed it. No chance to reply. So I call customer service they explained he was wrong to close it, and submit another ticket.
Their help just keeps passing the buck. It was not a big ticket either. They just needed to look into the 2 accounts and grant the correct cartel coin. I know they don't have many people working, but closing tickets and not reading them is just plain lazy.
