How long does it take for a ticket response?
I've had a ticket open for 2 weeks now. It is a time sensitive issue as it involves 2 accounts. Mine ans my wifes. We are both subscribers. We called the help number and they just say how to open a...
Forum Discussion
@The7thkey I have now filed two tickets, and gotten two identical replies after 3-4 (business) days each. Both were copy/paste "No" with no details. I would just be guessing as to whether they have terrible customer service or are overloaded. All I know is they cannot help their customers with any topic.
EA_Chimere
EA Staff
EA StaffHi @strangepork23 ,
I'm sorry to hear about this, but did you not receive the emails sent to you after creating your ticket and calling us? I can see that they contained instructions on what to do next.
- @EA_Chimere strangepork23, a pre order beta player from 2011, was deleted.
yes, the emails said nothing would be done and provided 2 links to the EULA and TOS. That is what is known as terrible customer service in the industry, and why early adopters with 10 year old accounts quit.
