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2ez_fury's avatar
2ez_fury
Not applicable
8 years ago

How long for Cartel Coins payed with "Boleto Bancario" takes?

Hello there, I dont know if this is the place to post but I cannot find anywhere.
So this is not the first time I payed Cartel Coins or the subscriber using the method "boleto bancario", but diferent from the other times its almost a week of the payment done and still not a word on my Coins or the company who make the collect (Global Collect) here in Brazil and send to EA.

Im a little worry coz its taking too long and I cant have a messenger from the SWTOR ticket or the Company who collet the money.

What can I do? 

Help plase!!! 

1 Reply

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @2ez_fury

    If you check your transaction history in your SWTOR account management page (My SWTOR -> My Account -> Subscription -> Show your payment history) and you see either OPEN or UNCONFIRMED transactions, there's not much we can do in those cases, other than to wait for them to become closed.

    If they're closed and you still haven't received your Cartel Coins, give us a call and we'll investigate (and probably manually deliver the coins).

    Sadly with Boleto these issues are very common.

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