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Swook33's avatar
Swook33
5 years ago
Solved

I can not Resub for some reason.

Hi Im trying to resub on my swtor account but the swtor site keeps denying me. What's the issue? Im only unsubbed for a month due to money issue because I bought a new car, a xbox series x and a ps 5 so wanted to wait until I resub. I know one day I logged in to the game and forgot that I had unsubbed, I got a choice to resub or become preferred but I choosed to logout, to decide later but now I can't resub so again whats the issue?? I made no choice in the matter. I don't want to logg in as Preferred incase I lose all my credits.

  • proxos666's avatar
    proxos666
    5 years ago

    @Swook33 

    You need to reset the password on the linked EA account that account has the persona swook (not Swook33 your posting with now) that EA account uses the same gmail email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

13 Replies

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @Swook33 

    is flagged with swtor support , response will be in about 6 hrs when they are online for the day

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @Swook33 

    You need to reset the password on the linked EA account that account has the persona swook (not Swook33 your posting with now) that EA account uses the same gmail email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • Swook33's avatar
    Swook33
    5 years ago

    Yay it works now. Thank you proxos666.

    Have some changes been made at EA that the old swtor accounts is to be linked to EA account? Or do the ones that unsub need to do this every time they unsub for a month or so?

  • Swook33's avatar
    Swook33
    4 years ago

    Yo.

    So back in Late September I followed the instructions, changed my password and and linked to my EA account and It worked and I could resubscribe. However it only lasted for a month and now I am in the same spot again. Any idea what happened? I did not get an email saying that it was unable to resubscribe.

    "There is an issue with your Electronic Arts account which will prevent S W T O R purchases until resolved. Please contact customer support () for further assistance."

    However I did not end the Subscription this time, it just didn't renew. And I did set it up for billing for 

    Billed every 30 days.

     

    What went wrong?

     

    This was so much easier before, doing it directly on the star wars the old republic site.

  • Swook33's avatar
    Swook33
    4 years ago

    hmm seems its not linked. I thought it was. does this mean I have to change password each time the subscription runs out? I logged in on my EA account but s w t o r is not there and I can't find a button where to link my account nor on the S W T O R site.

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