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Swook33's avatar
Swook33
5 years ago
Solved

I can not Resub for some reason.

Hi Im trying to resub on my swtor account but the swtor site keeps denying me. What's the issue? Im only unsubbed for a month due to money issue because I bought a new car, a xbox series x and a ps 5...
  • proxos666's avatar
    proxos666
    5 years ago

    @Swook33 

    You need to reset the password on the linked EA account that account has the persona swook (not Swook33 your posting with now) that EA account uses the same gmail email as on your swtor account

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Swook33's avatar
Swook33
4 years ago

Yo.

So back in Late September I followed the instructions, changed my password and and linked to my EA account and It worked and I could resubscribe. However it only lasted for a month and now I am in the same spot again. Any idea what happened? I did not get an email saying that it was unable to resubscribe.

"There is an issue with your Electronic Arts account which will prevent S W T O R purchases until resolved. Please contact customer support () for further assistance."

However I did not end the Subscription this time, it just didn't renew. And I did set it up for billing for 

Billed every 30 days.

 

What went wrong?

 

This was so much easier before, doing it directly on the star wars the old republic site.

Swook33's avatar
Swook33
4 years ago

hmm seems its not linked. I thought it was. does this mean I have to change password each time the subscription runs out? I logged in on my EA account but s w t o r is not there and I can't find a button where to link my account nor on the S W T O R site.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Swook33 

    try putting 2fa on the ea account swook 

  • Swook33's avatar
    Swook33
    4 years ago

    2fa?

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Swook33 

    2 factor authentication , i use google authenticator on my ea account

  • Kutaru01's avatar
    Kutaru01
    4 years ago

    Hi, I am having an issue as well. My account is pretty old and I have been an on and off sub a few times over the years, coming back occasionally. I can no longer purchase coins or sub. 

    I am getting the following error message: 

    There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

    I have reset the PW on my EA account. I was able to update my Swotor email to match my EA email though that took some work. I added a valid payment method to my EA account. 

    The name I had used when I signed up for SWOTOR in 2013 was  Velathra

    It is so frustrating to actually want to give them money and have no means to contact them because I haven't given them money (calling them in the UK from Canada where I live, seems to be the only option but is not that easy with the time difference) ): 

    If anyone has an idea let me know,

    Thank you!

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