Forum Discussion

9 years ago

Solved

I cant login via my launcher

I am tired, annoyed and want to burn down EA and everything associated with them. I cant login via launcher says incorrect details. I have full access to my account online. I have my EA account that is running too. So why cant i login? Passwords have been changed. Still no luck still saying incorrect information. Now i cant ask EA and im sure as hell not paying to talk to them when i am paying for this account already. I need this rectified please. I have also tried reinstalling and it is the same thing. Is there something i have missed? I also have a security fob, which i removed and had same results. put back on still nothing.

proxos666
9 years ago
@Truran01

If you can access your account online then there is nothing wrong with the login details as they stand.

If launcher is failing then either it is a antivirus/firewall issue (or a net issue talking to launchpad.swtor.com) or that account is banned from the servers

try pinging launchpad.swtor.com and see if it responds, if it does respond login should work.

3 Replies

proxos666
Hero+
9 years ago
@Truran01

If you can access your account online then there is nothing wrong with the login details as they stand.

If launcher is failing then either it is a antivirus/firewall issue (or a net issue talking to launchpad.swtor.com) or that account is banned from the servers

try pinging launchpad.swtor.com and see if it responds, if it does respond login should work.
Truran01
9 years ago
Ping works ok i get through ... so only other thing it can be is that it is banned. so that means i going to have to call them... im sure this is a ploy to make more money out of people

thanks for your help

OK quick update--- original password chosen was too long. I had to call them, after verification it was believed that password was too long. PW changed and im in game

Thanks for your help
proxos666
Hero+
9 years ago
@Truran01

Glad to hear it is sorted, interesting the password is too long on the launcher....

The website is restricted to around 12 characters but the launcher is/or was able to handle longer, so most found they could log into the game but not the account on the website

Interesting but sorted is sorted 🙂