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TheStraffe's avatar
TheStraffe
New Rookie
2 years ago
Solved

I did not receive subscription or cartel coins from Join the fight bundle.

I did not receive subscription or cartel coins from Join the fight bundle. I bought the package on Steam website 28Dec.2023


It does not show subscription or additional cartel coins on the SWTOR website or in-game

SWTOR user name: TheStraffe

Transaction  id: 3807295117853247910

  • Thank you for your help it seems everything has been resolved. Greetings Jan

5 Replies

  • @TheStraffe 

    To fix the account issue for future purchases, You can try to reset the password on the linked EA account that account has been disabled (so it is not the EA account your posting on now)
    The linked ea account uses a different email to swtor and is a gmail email and had to of been used on the swtor account previously

    use this link (insert the gmail email address into that link) to reset the password then login on that EA account to fix the swtor account for purchasing

    Also when i checked support will need screenshots of the steam purchase as per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

  • TheStraffe's avatar
    TheStraffe
    New Rookie
    2 years ago
    I'm really lost here now. My knowledge with computers is not that good. I read that I have two accounts. By checking now, that is indeed the case, but I only use TheStraffe: b.....n.hotmail, I have never had any problems with Steam and EA for the game StarWars in the past.
    I want to send those screenshots but I don't know where? I don't want to throw away my sensitive information here on this forum... best regards, Jan  
  • proxos666's avatar
    proxos666
    Hero+
    2 years ago

    @TheStraffe 

    support said the swtor account is active now, and they received your email but the steam id screenshot is missing  (as seen below), they need that to verify the steam account the purchase was made with so they can add the purchased gametime to your swtor account

    be sure to email that in

    Steam account browser page showing the required account details.

  • TheStraffe's avatar
    TheStraffe
    New Rookie
    2 years ago
    Thank you for your help it seems everything has been resolved. Greetings Jan

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