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Nenorociri's avatar
Nenorociri
Seasoned Newcomer
1 month ago

I have an issue with redeeming my code may you help me ?

Hello I have a tiny issue , I did order a brand new collector's edition and received it yesterday everything was still in every blister and my code was "working" but then when I did click confirm it ...
pc
technical issues
proxos666's avatar
proxos666
Hero+
1 month ago

email is fine, they will need the photo of the code itself and the proof of purchase 

sometimes there has been issues resolving this if that occurs just post back here and can follow up

Nenorociri's avatar
Nenorociri
Seasoned Newcomer
1 month ago

I did send one with a video but then remembered i forgot some stuffs so I answered  in my own first email to add pics of the code , the collector box , the unboxing and when I tried to redeem it

  • proxos666's avatar
    proxos666
    Hero+
    1 month ago

    Proof of the physical code and proof of the purchase is mostly all they require, everything else is noise, they will ask you if they things i guess

    • proxos666's avatar
      proxos666
      Hero+
      1 month ago

      Another ticket has been created to look at this 

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