I have an issue with redeeming my code may you help me ?

Hello I have a tiny issue , I did order a brand new collector's edition and received it yesterday everything was still in every blister and my code was "working" but then when I did click confirm it ...

technical issues

Nenorociri

Seasoned Newcomer

1 month ago

I did send one with a video but then remembered i forgot some stuffs so I answered in my own first email to add pics of the code , the collector box , the unboxing and when I tried to redeem it