Forum Discussion

tduboy's avatar
9 years ago

I have forgotten all acount data

I've been playing swtor last sumer. Since that time I bought a new PC and sold my notebook there info was. I really can't even remember my email adress, but still remember my hero name, and also I can prove it with my credit card because I made purchases in cartel market by it. One more thing that I had tied Security Key to my account but I've changed my phone.. What should I do and If I need to call to support is it free to make a call from Russia. Thank you for your answers!

3 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    9 years ago
    @tduboy

    Even though you have your display name, without knowing your email or access to it you won't be able to remove the old security key from your account. You need to have access to it as it will send you an email with a one time password to remove the security key.

    It would be best to call as generally account specific issues cannot be resolved via the public forum. Since you are in Russia the number to call would be the following:

    8442030141826*

    You may also use Voice Over Internet Protocol (VoIP) services like Skype, Viber, or Google Voice, to call Customer Service, regardless of where you are calling from.

    International calls made using VoIP are generally far less expensive than calls made from a mobile phone or landline.

    Collapse
    Open the VOIP program or app of your choice, then:

    If you’re calling for support in English:

    Set your country to the UK.
    Dial 0203 014 1826.
  • tduboy's avatar
    tduboy
    9 years ago

    @Belgorad I need only to know my email which account was registered on. After that I could do this things, can I solve it without calling?

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    9 years ago
    @tduboy

    If you know the email and have access to it then you should not need to call. To start you can use the forgot your Display name and password feature to get access to your login and reset your password.

    Once that is done, enter your Display name and password but leave the security key field blank on Swtor.com. Click login and then on the next page below the security key field click "lost your security key" to go through the steps to remove the old one from your account which will send you an email with a one time password.

    Once it's removed you can add a new one for your current phonein worse case if you get stuck or still cannot remove the security key or rest your password then yes you will need to call customer service.

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