I lost my subscriber status, after paying my subscription

@princeziegfried 

swtor username ?

@proxos666 

My username is Lord_Arawn.

@princeziegfried 

Seems your 30 day recurring steam sub expired 2 days ago when it didn't renew.

you needs to check your subscription status on steam, swtor have no visibility as to why it didn't renew when the subscription is through steam, your purchase is with steam not swtor in cases like this. 

@proxos666 

The subscription on Steam has been renewed, the next payment will be made in February. Even if it were not the case, it would be paid for this entire January and would have the service until 23 February. I'm getting very concerned about this, because EA doesn't offer any way for me to contact them directly and I don't know how it can be solved.

https://gyazo.com/82d44f14befc09d231f45c772a62e454

https://gyazo.com/274083cbefabd201f17d9c2f490a48e4

In the images you can see the receipt stating the payment of the service, as well as the renewal and the next payment on steam.

@princeziegfried 

if you have purchased a subscription with steam , swtor do not have visibility of that as steam is a 3rd party vendor 

you need to email the proof of purchase per the very top sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

otherwise you can call swtor support when the lines open and request to attach the screenshots to an EA ticket whilst on the phone 

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@proxos666 

Thanks for the help! I wish the game support was as fast as you are! I sent the email yesterday, I believe it is as complete as possible, with all the required information, but until now there is no response and unfortunately there is no service in my country.

Will they take too long to answer me?

How will these days be and the credits lost in my characters?

Thanks for all!

@proxos666 

I finally got the answer from support. Although I have sent all the necessary prints, I will have to call them.

This answer bores me a lot, because the payment was made by steam, the same was received, so much that I received the coins cartel, but I don't have the service. The problem started on the 24th, it's been five days without the service I paid for. Now I spent on skype, because it is the only way to pay less for an international call and I will still have to wait up to 10 days for the credits to arrive on my skype and I can call.

I ask, how will this time that I am not using and that has been paid be going to be? As the game is international, I think the support should have the notion that not everyone lives in one Supported country and  that speaks the English language. I started playing this game in August, I had 935 hours of play and loving it, enjoying the game to the fullest, but now, after that, I confess that I am very upset and disappointed with the situation and the way my treatment in this case.


I hope I didn't spend my money on Skype in vain and that the attendant can understand me, since my English is terrible.