Forum Discussion

KianSri's avatar
4 years ago

Launcher stuck at endless loading wheel after hitting 'log in'

I've been (for the most part) unable to log into the game because after typing in username, password, security key, and hitting 'log in', the launcher simply gets an endless loading wheel. The kicker is that every so often it DOES let me in, but I can't find any sort of pattern. To my knowledge this didn't start after any particular patch or Windows update or anything, it feels random.

Thus far on the advice of more tech-savvy friends I've tried: reinstalling the game (not through Steam), running as admin, checking my drivers, disabling my firewall, resetting the client settings to default, running in compatibility mode, changing from fullscreen to windowed, running the outside launcher repair tool from EA. Sometimes it let me in after a change was made, however the second time it invariably went back to endless loading wheel. I've gone through the launcher troubleshooting guide with no success. I'm at a loss here. Any suggestions?

14 Replies

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @KianSri 

    be interested to see what a totally different internet connection does 

    maybe try using pingplotter (only while free) (use to have a free edition not sure now) and plot to say www.google.com while playing and see what occurs 

    same if your wireless at present conenct via ethernet cable direct to the modem / router to see if any change 

    the plotter can save the graph as a jpg and inserted here

  • Had the same issue and found a quick resolution here on the Steam forums. Real quick thing to do by changing your setting for fullscreen before loading up the game. Only have to do it once as it is fine every time afterward. Why SWTOR did this to some people after reinstalling after some time away from the game, who knows...

    https://steamcommunity.com/app/1286830/discussions/0/2796125386567745482/

    Post is near the bottom, dated July 8, 2021:

    FYI, I had the same problem and found a solution.

    This seems to occur when I close the game while running in "Fullscreen - Windowed" mode. Trying to launch again from Steam shows the splash screen but it's frozen and never advances to the game (the little gold gear icons in the lower right hand corner don't spin, which is a clue that the game is bricked).

    The solution I found is to make sure SWTOR is closed; open the client_settings.ini file (c:\Users\[Your_User_Name]\AppData\Local\SWTOR\swtor\settings\client_settings.ini) in a text editor. Find the line that reads:

    FullScreen = true

    (Around line 19) Change it to:

    FullScreen = false

    Save the file and start the game.

    The game will then load and you can go back into your settings and set your graphics up the way you'd like.

    Hope this helps.

    Quick note: If your file does not have a line for Fullscreen = true, then create one yourself and use the false ending.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @5a04244ab577f26444ae0810c640f109 

    Easier directions to the client_setting file can be found in the guide https://answers.ea.com/t5/General-Discussion-Technical/Guide-Game-failing-to-launch-on-Clicking-Play/m-p/4809830/highlight/true#M70795

    Press the [Windows] Key + [R] at the same time 

    Copy the following in to the text box and press ok 

    %localappdata%\swtor\swtor\settings

    Open the client_settings.ini file in notepad and ensure the following are displayed within 

    Fullscreen = false
    D3DFullScreen = false
    RefreshRate = 60

    Check NativeHeight, NativeWidth, Height and Width ( all 4 ) match your monitor resolution.

    Save and close the file.
    Start the game as normal.
    Change graphic settings within the game as desired.

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