Hello.
I waited over an hour for one time password for the log in to SWTOR.
How the hell is it possible? I'm subscriber too. And when the password came, it was the wrong one. Hell, do something about this!
Are you able to log in on the website at all and go into your account?
The emails have a life span around 15 minutes, if it doesn't arrive in a timely fashion then it wont work.
Once this corrects , it will , if you don't want to wait for the emails anymore consider setting up winauth and no longer need to wait for the emails at all
If your still not receiving the one time password email, checked spam/junk, block list, etc there was one thing someone tried in this thread that worked for them:
http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/One-Time-password-not-coming/m-p/4927509#M5593
There are other threads so you may want to do a quick search to see if there is a solution that worked. If not then I would recommend contacting customer service at the following:
You can also contact them via Skype for free by calling them and adding:
Simply set the country to U.S.A and you can call them for free
More information using Skype can be found here:
http://www.swtor.com/support/helpcenter/5200
Once they verify your account they should be able to assist from there and may be able to get the email sent or change the email on your account to another email. I use a gmail account and haven't had issues receiving the one time-password in the past.
Once you are able to get back in, I would recommend adding an authenticator to your account. Not only will this provide 100cc free each month, but you will not longer be sent one time password emails every time you login.
There is an official app for iPhone and Android, if you have a Windows phone a standard authenticator app will work too.
For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™
[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]
I can not log in the site because the password does not arrive. I want my money back!
@Belgorad wrote:Are you able to log in on the website at all and go into your account?
@ValeDani1973 wrote:
I can not log in the site because the password does not arrive. I want my money back!
@Belgorad wrote:
Are you able to log in on the website at all and go into your account?
You will need to call customer service to request a refund, EA / BW cannot provide this via the forums.
@theRealDecorpse wrote:
Can you please stop posting your predefined answers?
The Mails are DELAYED ! Read the topic !
It is not about spam, nor some configuration *. CHECK YOU DAMN SYSTEMS !
Until the issue is fixed you can try contacting customer service to see if they can change the email directly to a different email. As I mentioned I have used a gmail account and received the email within a few minutes before so if you contact customer service they may be able to assist you with this. Since the issue is still occurring it may be quicker to contact customer service to get the issue resolved.
Also I do not work for EA / BW. Majority of the people who respond will be players as this is a player driven forum like on swtor forums.
