Forum Discussion

3 years ago

Solved

Missing Treek after Buying from Cartel Market and using the "Token"

I bought Treek (Yes the Companion, not the Customization) from the Cartel Market; Claimed it, used it... And... Nothing. No Companion, no explanation... NOTHING.

Had a similar issue Buying, Claiming and using a Master Datacron. But that was solved looking on the Forum. With a missing Treek I cannot find anything to help.

proxos666
3 years ago
@BlackKettle195

I may not have explained enough , when you created your swtor account , you entered an email address to be used to send you emails and one time passwords etc, so using your email client like outlook , send an email to support@swtor.com

If you cant email using the email address you have used on the swtor account , be sure to include your swtor username so they can link it to your account

6 Replies

proxos666
Hero+
3 years ago
@BlackKettle195

send an email to support@swtor.com from the email on the swtor account , describe the issue and see if they can assist further
BlackKettle195
3 years ago
I honestly thought that is what I was doing here.
proxos666
Hero+
3 years ago
@BlackKettle195

No this is a public forum . emailing support is best way for your issue
BlackKettle195
3 years ago
This is where I am going to look like a Numpty... I can't find were I do that. When you have a moment, can you please send me a link.
proxos666
Hero+
3 years ago
@BlackKettle195

I may not have explained enough , when you created your swtor account , you entered an email address to be used to send you emails and one time passwords etc, so using your email client like outlook , send an email to support@swtor.com

If you cant email using the email address you have used on the swtor account , be sure to include your swtor username so they can link it to your account
BlackKettle195
3 years ago
I'm sorry, the "send an Email" didn't register. I highlighted and Searched for it on the Intenet. I have been too tired lately, again, Sorry and Thank You