Solved
Need to disable or reset authenticator
I would like to play this game again, but I currently have an authenticator associated. I have long since lost the information on that. How can we resolve this situation?
Forum Discussion
There is no such link anymore. I have the same problem. If I do it in the launcher, I get a "Lost your security key?" link but that just takes me to the SWTOR support page which says "Support is now done by help.ea.com" and that's pretty much it.
You are not the first players to be missing this link; I believe it only shows up on some accounts. (For example, I can see the link just fine.)
However, since the link is not visible to you, you have to call Customer Service by phone and have them remove the Security Key. You need to know your account name, e-mail address and answers to your Security Questions to verify that this is your account. Phone numbers can be found here: https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support
Change web browser use internet explorer or edge on windows 10 just to be sure when logging in
Same problem with Edge, Firefox and Chrome. Also the same with Chrome on Android.
Only option left is to phone them
phone support (Link) for numbers
For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™
[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]
That number is only available from 9.00 CT - 21.00 CT
