Hi all, I'm trying to log into SWTOR on a new laptop and the launcher is asking for a one-time password (OTP). I never receive the email, even after multiple attempts. It’s not in spam, junk, or any other folders.My account is active and I have received other emails from SWTOR before, but this one never arrives. I’ve waited over 2 hours now on 3 separate occasions since I know that waiting for emails from SW:TOR is like watching paint dry. I can’t log in, so I can’t use the in-game support system either. Can someone from EA/SWTOR please help?

I just got off the phone with support. They said it's a known issue and that they've forwarded it to EA but didn't have a time frame on when it would be fixed. He said hotmail, yahoo, and outlook emails are the ones that are being affectd right now. If you call in though they can get you a one time password over the phone. It was actually quite pain-free. Hope this helps

HelloI have the same problem with my hotmail... Any solution?

2 hours later I received an email, and it did not help me.

me too , outlook,com mail，I requested help, but it didn't solve the problem

I cannot recieve my one time password either. been trying for over 30 mins outlook.com

Not Receiving one-time password email - stuck out of account

17 Replies

Raetor
Seasoned Newcomer
3 months ago
Hello
I have the same problem with my hotmail... Any solution?
Raetor
Seasoned Newcomer
3 months ago
2 hours later I received an email, and it did not help me.
c803de8f86d84d47
Seasoned Newcomer
3 months ago
me too , outlook,com mail，I requested help, but it didn't solve the problem
TsuroPapote
Rising Novice
3 months ago
I have the same problem. I've been trying for already 3 hours to log in to the SWTOR site and into the game, but I can't because I just don't receive the One-Time Password in my email.
605261e31b84aeea
Rising Newcomer
3 months ago
I've been trying for ages now and can't find any emails for the One Time Password either. was hoping to log in today but just cant
X3Legend27
Seasoned Newcomer
3 months ago
I am also facing the same issue. Any one is able to help ?
TechnicianTrevor
Seasoned Newcomer
3 months ago
I cannot recieve my one time password either. been trying for over 30 mins

outlook.com
TsuroPapote
Rising Novice
3 months ago
I'm also using outlook.com. Still waiting to receive my One-time password. Looks like Resend verification code also didn't work😕
calicojack73
Rising Newcomer
3 months ago
Same here. Looks like it is happening to a lot of us.
raetorx
Rising Newcomer
3 months ago
It took me 2 hours, and then it asks for a One-Time Password and I didn't receive it. It's absurd