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Universe_ZM's avatar
Universe_ZM
8 years ago
Solved

password problem

Help please, I can not change the password, when I try to change the password, an error appears An error has occurred
  • proxos666's avatar
    proxos666
    8 years ago

    @Universe_ZM

    You will need to call in and ask for the password to be reset and to remove the key from the account, deleting the app on the phone does not remove the key, adding and removing the key is per this link but you will need a correct password, hence you will need to call to get this sorted.

Universe_ZM's avatar
Universe_ZM
8 years ago

The password does not change when I went to the site and try to change it

EA_Kipling's avatar
EA_Kipling
Icon for EA QV Team rankEA QV Team
8 years ago

@Universe_ZM Ah! I think I know what's going on. Do you by any chance have a physical security key? If you do, I'd recommend removing it while you reset your password, and then re-attaching it after.

You might need to call in since the system requires a password to remove your key, and also requires a key to reset your password.

  • Universe_ZM's avatar
    Universe_ZM
    8 years ago

    Yes, I have a secret key on the phone

    • EA_Kipling's avatar
      EA_Kipling
      Icon for EA QV Team rankEA QV Team
      8 years ago

      @Universe_ZM Were you able to temporarily remove your key and reset your Password?

      • Universe_ZM's avatar
        Universe_ZM
        8 years ago

        I deleted the program from the phone and tried to change the password, but then it requires a secret key, I installed the program and again the same error

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