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Anonymous's avatar
Anonymous
10 years ago

Problem login

Hi guys i have a problem i can login on site with me account but i can't login in on Game Clien can you help me please.He said me The Display name or Password is incorrect.

8 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    10 years ago

    @suiram9613

    Make sure if your browser is saving the information for your login that you are copying it exactly as it's saved.  Do not copy and past, type it in as it may be including hidden spaces or characters.

    If you use Firefox / Chrome you can go into the browser settings and retrieve what is stored for the user name and password, put it into notepad so you can reference as you type it into the game.

    You can also try running a repair to ensure it's not a launcher issue.  You can first try the launcher repair utility here and if that doesn't work run a normal repair:

    Non-Streaming launcher - Log into the launcher but don't click Play. Check for small letters "ST" in the bottom left corner. If this is NOT present, With the new launcher after login , select the username pull down on the top right and select settings, then press repair.


    Streaming launcher - If the letters "ST" is present, close the launcher, right mouse click on the game shortcut, select open file location and delete the BitRaider folder. Then start the launcher.

    If it's still not working then the only thing I can recommend is to try to change your password on swtor.com to a different password and then use that new password on the launcher.  If your still having issues, then I would call Customer Service for further assistance in case it's an account issue:

    For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

    [CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

  • @suiram9613

    First Check carefully if you entered Display Name and Password correct, no Caps, blank Spaces or additional digits.

    Then Clear your Browser Cache and Cookies, try an different Browser.

  • Anonymous's avatar
    Anonymous
    10 years ago

    My password is with Caps.I will uninstall and instal again tha game

  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @suiram9613

    Have you tried unticking the "remember this account" on the launcher and restarting the launcher and then try to login ?

  • Anonymous's avatar
    Anonymous
    10 years ago

    Now he tell me There is a problem with your account. Please check your email for instruction and i don't reciver nothing,can you help me you wannt to speck on skype please?

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