Problem with pay
Hi, I have problem with buying SWTOR. I tried buy it 2 days ago 2 times but i said some error. So i tried it again next day. Same error again so I left it behind. And now i see 3 times the same pay. 3 times for 17€ and im not even sub and no updates or something. I do not want that anymore. Can i get my money back somehow please? Thanks for help.
Hi @mato3543 ,
Unfortunately in this case if you can't use your phone to call us I would advise reaching out to your provider to make sure you can reach this phone number. Otherwise, perhaps you can try to call the French or German line and ask (in English, it'll be okay) to be transferred to the English line.
France: +33 4 81 68 10 51, open from 10am to 7pm GMT
Germany: + 49 221 82829212 , open from 10am to 7pm GMT
You would need to call between 3pm and 7pm GMT to be transferred.
I would also advise calling your bank and check if the money was really taken, because sometimes it just appears on the statement because there was an attempt, but it doesn't actually leave the account.
