Problem with suscription Swtor

Hi, i have a problem with my suscription. The game put me in preferred status but i am suscriber. I lost rewards and lot of credits

proxos666
Hero+
2 years ago
@maxi_mdq93

swtor account displayname ? and how is your subscription purchased ?
maxi_mdq93
2 years ago
maxi-mdq is my displayname. And I bought it from steam
proxos666
Hero+
2 years ago
@maxi_mdq93

ok you will need to email uncropped screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

have flagged to check the account for issues, when a swtor is disabled no gametime can be added to an account from any source so even steam will fail to add the gametime purchased

will have a response back from support regarding your account and they have your email ok in about 11 hrs when support are online again for the day.
maxi_mdq93
2 years ago
Thank you very much. I sent the email with the screenshots. I will have to wait until tomorrow to play ☹️ haha
proxos666
Hero+
2 years ago
@maxi_mdq93

support confirmed they have your email in the queue for an agent , just need to wait for their reply now

once they get to your ticket they will add the gametime ok
maxi_mdq93
2 years ago
Thank you 🙂 they solved the problem
proxos666
Hero+
2 years ago
@maxi_mdq93

still open, am going now its 11pm here, support are going to keep an eye it on to see if it changes status

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