I'm so ***ing mad, this exact same * happened to me today. I get an email this morning saying my account was locked or w/e, I'm at work so i can't take time to deal with this sht. So I get another email saying a purchase was refunded randomly, and when I get home, I call customer service to see wtf is happening and he claims i have to get in touch with EA help about the refund * which doesn't make sense and I've been sitting waiting for live chat to pick up for the past two hours now, and he said it's nothing on the server side and that the morning crew will be the ones to unban my account. WELL WHY CANT HE DO IT? AND WHY WAS MY ACCOUNT BANNED ANYWAY WHEN I USE A SECURITY KEY AND WAS PLAYING, BARELY 6 HOURS PRIOR TO THE STUPID EMAIL THIS MORNING??????
I'm so pissed because all I want to do whe i get home is play this damn game, and now I'm forced to WAIT for who knows how long, and i worry my account is banned for a week like OP's is, and it's not even my fault. They should NOT lock accounts without confirmation of wtf is happening because innocents are getting caught in the crossfire and I'm ****ing mad as hell.
Oh and wonderful addendum: Freaking live chat is broken so I can't even contact EA help for figuring this sht out. thanks for nothing.
I would follow the steps outlined here:
http://www.swtor.com/support/helpcenter/2550
