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LittlestWatson's avatar
LittlestWatson
6 years ago

Re: Back after a long time - cannot log in/cannot reset password

Updating, in hopes this may help you. I'm not a current subscriber, but I was one 7 years ago. I emailed support anyway, even though they say it's supposed to be for subscribers only.

After two days, I have received an automated message asking me to respond with a code to make sure that I was the one requesting assistance with my security key problem. They've made mention of their back log and delay times so I expect it will be another few days before my issue is addressed after I've replied to the email.

4 Replies

  • LittlestWatson's avatar
    LittlestWatson
    6 years ago

    @dimithegreat I've got another update for you, in case you're still waiting on EA to help your account. They got back to me 6 days after my response to the verification code, removed my security key, and reset my password for me. I have regained access to my account and all is well! (plus the security key bonus from the last few years)

  • dimithegreat's avatar
    dimithegreat
    6 years ago
    @LittlestWatson That's awesome man! Thank you for the update. I followed your suggestion and emailed them. I am waiting on them now to reset for me as well. Hopefully soon.

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