submit a ticket by email support@swtor.com from the email address you have utilised on the swtor account, include swtor account name and detail what was purchased etc and see if they can assist further
Ok thanks, I'll do that
I did send an email before from a different email than the one my account is under but updated it to add my email in game should that work okay or should I resend it under my account email?
as long as the swtor account displayname is in the email then they can know what account you are talking about
OK I'll add that in too, thank you
