Forum Discussion

Re: Cannot insert Security Key on web

Yeah, it´s really bizarre issue :/ Especialy that the Security Code "window" is the only thing where I cannot type it in. And only in the website, in the launcher, it´s working normally. Anyway, my laptop is:

HP Pavilion 14-al101nl Grey 14"

Windows 10 Home 64 bit

I am also adding requested DxDiag 🙂

 

11 Replies

  • WedgeAntill3s's avatar
    WedgeAntill3s
    9 years ago

    Well, now it came across my mind: I don´t know if it have anything to do with this issue, probably not. But I have also small "issue" with launcher. When I launch the game, I got black screen only with cursor visible. And I have to press CTRL+ALT+DELETE and launch task manager and after that click the opened SWTOR icon on "lower panel" (sorry, don´t know how it´s called properly in english :/) to get the normal SWTOR loading screen on.

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @WedgeAntill3s

    Look forward to the dxdiag , with the launch issue, when you press play and it goes to the black screen what occurs if you press the ALT + Enter keys (may need to press twice) does this bring the game back up in window mode ?

  • Oh, sorry, I made that DxDiag, but I forget to attach it to the comment :D Sorry.

    Anyway, tried that ALT+ENTER now and I still have black screen, but when I tried the CTRL+ALT+DELETE and "opened" the running game, it was windowed.

  • Sorry for the delay. Before I will try this, I want to ask: should I uninstall the drivers I have now or can I install these new ones directly "over it"? 🙂 I have no experience with this, so I want to rather as than ruin new laptop :D

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @WedgeAntill3s

    Over the top should be fine, with the nvidia driver if you select custom install there is a tick box for clean installation.

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @WedgeAntill3s

    I am not looking at the security key at present just looking at the screen issue currently, can you paste the contents of the client_setting file into a post here, found per below.

    Press the [Windows] Key + [R] at the same time 

    Copy the following in to the text box and press ok 

    %localappdata%\swtor\swtor\settings

    Open the client_settings.ini file in notepad 

  • Here it is:

    [Renderer]
    AllowColorRemapping = true
    AllowDepthOfField = true
    doBlobShadows = true
    doShadows = true
    DYDDrawDistancePreset = 1
    EnableBloom = true
    FullScreen = true
    GraphicsDeviceId = 4941
    GraphicsQuality = 6
    Height = 768
    NativeHeight = 768
    NativeWidth = 1366
    PerfTestFlags = 442242
    PlantDensity = 100
    RefreshRate = 60
    ShaderSet = 9
    SpeedTreeDistanceScale = 1.25
    TextureAnisotropy = 16
    TextureQuality = 0
    VerticalSyncState = true
    Width = 1360
    WindowX = 0
    WindowY = 0
    CodeVersionChanged = false
    LastCodeVersionRun = 1
    AntiAliasingLevel = 3
    D3DFullScreen = true
    MeshLODQuality = 1
    AtlasQuality = 0
    EnableSSAO = false
    ShadowMapNumCascades = 4
    ShadowMapResolution = 1024


    [Game]
    MoviesFolder = ..\..\Movies
    SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

  • Sorry I didn´t reply sooner, but I have lot of work to do and forget about this :/ Anyway, I haven´t tried anything new since I updated the graphic drivers. Nothing changed with the screen issue until today. Few minutes ago I opened the launcher, launched the game and it normally started. No black screen, no need to CTRL+ALT+DELETE, nothing 🙂 So that´s good and I really appreciate your help 🙂 Even though I really don´t know what or how could helped since I made no changes in the computer for last two weeks :D

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