Re: Cannot subscribe?

I"m having similar issues, I'm a returning user after 7 years and I can't pay for a subscription.   I get the following error when I pick a any plan.  I've been trying since last Friday.

same problem. coming back after 3 years. went to sub 2 days ago and it kept giving me this error;

did that 2 me ... but yet billed my account 2 times and states its closed in my sub history !!! now i gotta try get them to refund me!

Same story. 

Tried to subscribe a day ago. Made two one-time purchases (120 days). The bank immediately sent a notice that the money was withdrawn. But in the purchase history, these two transactions were displayed with the status OPEN. The subscription did not appear in the game. Waited a day. Now the transactions are displayed as CLOSED, but I still have a preferred status.
Who can I contact and how to do it if all the support is not working right now because of this virus.

I've also e-mail [edit: email address removed] 3 days ago and no response.   

You would think they would want to help us so we can provide them a subscription fee.

@RandalThore19 

Have you tried resetting the linked ea/origin account password ? see https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-credentials-incorrect-or-expired/

edit - seems you are best to raise a ticket via help.ea.com in regards to a banned EA/origin account , that needs to be fixed ot get purchasing on swtor working again

I can't sub it says SWTOR.com is temporarily unavailable as we are experiencing extremely high traffic. Please check back again soon, or visit our Twitter account for details!

I'm getting the exact same message when trying to Subscribe

I also am getting this message.

A work around I found was to log in and use the link attached to the subscription stats window in the character select screen. It was a working link and I was able to subscribe.

@thDAVISor 

this isnt a workaround per sey

to clarify what occurred, that just means the EA/Origin account is now good, but the link being used was cached in the web browser hence a different link worked, using a different web browser would work too once the account is back to being activated.

but if the ea/origin account is still deactivated and needs a password reset no amount of using different browsers or links will make a difference

@proxos666  Okay.

If anyone who cant subscribe directly through the site would like they can try to log into the game and click the sub status link under the character list. I didnt reset my password and it worked for me, good luck.

Unfourtantly im having the same kinda of issues,

ive tried the various ways of trying to get around it like resetting my pass words, trying the link in the character selection screen, even tried to search out a way in origin.

nothing. just the same message every time. "swtor.com is temporarily unavailable as we are experience extremely high traffic. please check back soon."  sent an email in so at least i can be contacted in some way. cause i've been subbed for years and just last wensday i popped to preferred and noticed this whole..thing when i tried to resub. if i can get some help on this that would be great

my display name is nacutus. 

@narcul21 

Have flagged for feedback with CS

What i can say is that the linked origin/ea account is presently the major cause of this issue, that linked ea/origin account should be using the same email as when the swtor account was created (unless it too was changed), and may not be the present email on the swtor account if you have changed it over time.

CS have created this link https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-credentials-incorrect-or-expired/

that link may or may not work , if the linked ea/origin account isnt the account getting the password reset , or if say the account is banned.

Once it is known the account is good, clearing cookies and cache can be worthwhile if the browser is caching the old high traffic screen.

awesome. if you can dm me with their findings, that would be great so i can get this issue fixed

@YimeyTheAwaken 

You will need to raise a ticket via help.ea.com for origin and raise it for banned account, that needs to be resolved to fix swtor purchasing

@ReknaxxtheRed 

Looks like your good now ,any issue still ?

I cant seem to subscribe, ive reset my swtor and ea account details but i keep getting the maintenance screen in every browser i try, tried reseting cache ect..

@Ziikro 

Swtor username ?

Ziikwarrior

@Ziikro 

Sent you a DM

When I go to the character selection screen, it still gives me the "Your account is PREFFERED STATUS. Click to become a subscriber"

@Pharos 

Sent you a DM