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ShamrockAbdiel's avatar
ShamrockAbdiel
6 years ago

Re: Can't Log into account on website and in-game

Yeah, I went ahead and just created a new email + account. No idea why mine is restricted but I was literally coming back to start a new character and I'm on a free account so... 

I talked to support on the phone, and they couldn't even find why it was restricted nor could they remove the restriction. A+ lmao

1 Reply

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    6 years ago

    @ShamrockAbdiel 

    If you are getting the error "There is a problem, with your account. Please check your email for instructions" and customer service can't fix it over the phone, email the above email address and provide the info needed and they should be able to assist further from there.  Not all restrictions can be fixed via phone and some require to email that email address.

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