Re: Can't recover account

I feel your pain, * you gotta go through. I'm interested to hear your resolution. So, I'm also posting a bullet point so IN CASE some individual comes by and reads it I can give them insight.

I haven't been on in about two or three years. I'm nearly sure my account was hacked back in the day, as I would see characters moved around and items missing. (or maybe I was on a bender and forgot what I did)

Either or, I had to go to the EA site and activate my email/username from there. that went to my old email, so I had to get that old email, and activate that. and then change everything to the new email (as that email is a toss away email) 

Now, after that, I got the auto email I was TRYING to get earlier, (by signing into SWTOR but didn't get, till I activated the EA email, and now SWTOR is now active to)

The * thing is, I can't see ANYTHING of the account. Past history, transactions, I have an old invalid card on there and It keeps saying it will send me an email addressing the issue. I'm sure as not too many of us (or many of us) are coming back in light of Episode 7 they may be swamped, not swamped, or something is in error. Emails are working, but I don't have the time to sit on support with them as I got two full time jobs.

Did you ever receive this elusive email? After you got the account back? Or still not there yet? If this may help you or anyone else, cheers. If not, I'm in the same boat. I got a few guildies in another game that wanna run around here till new content is made.

Now almost 3 weeks and no response or resolution, absolutely atrocious customer service, clearly do not give a * about their customers one bit!!

Latest update in the lost account saga... Completely stone walled! Despite setting up 5 security questions at inception of account back at release they refuse to ask anything other than favourite author and actors last name!! Its been 4 years, why would I set-up security questions which would change with time, age and preferences, my account has most definitely been hacked/compromised and information has been changed.

The complete lack of empathy or willingness to help by your customer service teams is atrocious, verified by despite pleading and being as polite as possible I have been hung up on twice tonight, phone calls after being on hold lasting no more than a few minutes. How much effort have they really managed to put into recovering this account in such a short time.

I'm beyond disgusted and enraged by the worst customer service I have ever encountered, bone idle, lazy and clearly have the bare minimum training. Two have only 1 protocol in place to verify and recover an account... two security questions is border line insane... why cant I just scan and email photo ID... why do you not respond here or to the various emails I have sent over the last 4 weeks!!

Disgusting treatment, bioware the latest games developer to sell out!!!