Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
I tried changing the billing method as well and got the same message about contacting customer support.
Account: PixelCarnage
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now as a workaround , if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
SWTOR Username - Shanamenou
"We're sorry, but we can't perform transactions to this credit card. Please load a different one"
This happens no matter what card I try to pay with, have attempted 4, and unable to sub with Paypal too
Support cant see an account issue , they do see a few failed purchase attempts , they suggested purchasing from steam as you have that linked.
Will this work? Sorry I am just apprehensive as looking at the steam reviews of subscriptions is what lead me to the website subscription in the first place :/
Providing the accounts are linked a, ie best to play a character via steam login and log out before purchasing
most steam issues are either unlinked accounts or the linked ea account is disabled or banned
edit - if an issue occurs just need to follow https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
I ensured everything was linked and managed to successfully sub through Steam, thank you for your time ! 🙂
Cant subscribe or redeem Codes . this message shows up : There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support .
I tried a new Password for my Ea Acc but doesnt help.
swtor-username :Koenigblub
Your account has been sent to studio for fixing, they should email when it is fixed
to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
if you have a code to redeem , email the code into support@swtor.com from the email associated with the swtor account
Thank you for your Help! 🙂
I guess add me to the list of returning players that are unable to subscribe.
swtor username ? there is no swtor account attached to that ea account
