Re: Elevator stuck in Nexus Cantina

Hey @proxos666

I've tried that method twice now and still no luck any other tips would be appreciated.

@MatyTheWanderer 

QA are saying this is client side error 

maybe go to C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\swtor  when the game is not running and delete the file called diskcachearena and then try the repair again

hey @proxos666 

the diskcachearena file doesn't even show up in my files could this be why its not working?

@MatyTheWanderer 

That file is the games cache file it autocreates on first launch , it is in a separate swtor folder 

right mouse click on the game shortcut and select open file location , from there click into the "swtor" folder there 

you should see 

Hey @proxos666 

I tried that as well and it still doesn't work

here are some photos to show you what I'm dealing with

the elevator just stays still and doesn't move at all.

@MatyTheWanderer 

Just to check you do think your triggering the game repair correctly ?

@MatyTheWanderer 

Try right mouse click on the game shortcut and select open file location , delete the bitraider folder then start the launcher

@proxos666 

Yep here's a photo of me already deleting the file and it still doesn't work

@MatyTheWanderer 

Short of doing a reinstall not sure what else can cause this , QA are saying it is client side so if repair doesnt work i dont see a lot of options

@proxos666 

Yeah I uninstalled and re-installed the game earlier today and that didn't help.

Thanks for the help though I appreciate it

@MatyTheWanderer 

Can you provide a dxdiag per this guide link

Edit - just to check something else , swtor is in all the exception lists for the firewall and antvirus ? , it is working for other players , if you have re-installed wonder if it could be conenction based somehow ? 

tried tethering to say your mobile and see if it work using GSM data as a different connectiong ?

@proxos666 

here is the file

@MatyTheWanderer 

Cant see anything unusual in the dxdiag , it does show crashing with corsair link , the epicgames launcher and minecraft thats about it.

different video driver version is about only thing to be sure , otherwise maybe it is a connection based issue ?

@proxos666 

So you reckon the problem is either my drivers or the connection?

@MatyTheWanderer 

QA havent been able to replicate this issue with the elevator, if reinstall is no change , then it shouldn't be game file related, connection maybe the next thing to look closer at is the thinking

@MatyTheWanderer 

Just to check another thing i gather fullscreen to window mode has no impact too

@proxos666 

So how would you go about fixing that issue?

@MatyTheWanderer 

There is only trial and error , like i mentioned try a different internet connection firstup like tethering to the mobile phone for example and use its internet to test, this eliminates the router/modem /isp for example

@proxos666 

Yeah I just tried my personal hot spot then still no luck.

@MatyTheWanderer 

Bizarre to say the least, maybe reinstall as non streaming and take the system to a full clean boot per this link

if you leave install as is, need to leave the bitraider stub loader service enabled

@proxos666 

I finally downloaded the non-streaming client and still not luck the elevator still does't move,

@MatyTheWanderer 

This is being looked into further

@MatyTheWanderer 

Also the only other thing I can think of would be to lower your graphics settings as well to see if that has an effect.

@Belgorad 

I tried lowering the graphics and still no luck.

Thanks for the help though appreciate it!