Re: Game completely stops when trying to install on Windows 10.

This here is the display stuff 

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Display Devices
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Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_39623842&REV_A1
Display Memory: 16278 MB
Dedicated Memory: 4011 MB
Shared Memory: 12266 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: HP 27vx LED Backlit Monitor
Monitor Model: HP 27vx
Monitor Id: HWP329E
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5435 (English)
Driver Version: 10.18.13.5435
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/2/2015 16:15:35, 16048208 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5741-11CF-C94E-6F191CC2C735}
Vendor ID: 0x10DE
Device ID: 0x1401
SubSys ID: 0x39623842
Revision ID: 0x00A1
Driver Strong Name: oem115.inf:0f066de3d2368449:Section044:10.18.13.5435😛ci\ven_10de&dev_1401
Rank Of Driver: 00D12001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  

There could be many reasons for this.

Try installing DirectX 9: http://www.microsoft.com/en-au/download/details.aspx?id=8109

SWTOR still uses DirectX 9 but Windows 10 comes with DirectX 12, and you may have problems when it tries to use the newer DirectX version for it.

Also, if your friend has a anti-virus program, you may need to add launcher.exe and swtor.exe to the exceptions list so they are not blocked.

And definitely make sure that the game is installed correctly; it may crash if some files are missing.

They are very iffy on changing too much and having their system messed up. I agree to a point that it shouldnt be this difficult to get the game running. Also how can there be files missing unless the file downloaded from EA itself is * up?

Of course, they have to decide what they feel safe doing to their computer.

What I meant by missing files is that there may be issues if you hit play before it has finished installing 100%.

Anyway, you can find most of the Windows 10 problems (and solutions) in this thread: 

http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Guide-quot-How-to-install-Swtor-Correctly-and-address-Windows-10/m-p/4851036

Maybe the replies in that thread will convince your friend that it's a good idea to install DirectX 9, other than that I cannot help you, sorry. 🤐