Just a question - and hope some one might know the answer - but if;
1) Auto promote dont work in-game (havent worked for 4 months)
2) In-game ticket explaining the problem dont work (dont feel reply above helped much), and
3) No solution on these "forums"
Is there any other option i try and fix this?
The only other option that you could do in game would be to have all member leave and create a new guild. If you don't wish to do this then it would require BW stepping in and auto promoting someone to guild leader.
You can try submitting another ticket, hopefully they can do something from here or get a response. I know that @proxos666 asked if @ea_david can assist, hope a response will be received soon.
