Re: HELP - Remove Security Key from my account

@Sektan1

Just to be sure it isnt showing , try on your mobile for example as a different browser/net

however if it isnt appearing the only way to remove the key will be by phone.

Note the phones being offline on January 29, 2017 from 10 a.m. until 6 p.m. (GMT).

see db woodynz post here with a link to numbers and how to use skype if you have it.

Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc

@Sektan1

Interesting, when you reset the password did it send a one time password ?

if your in the account go to the key section and remove the key manually and then reset it back up

I only use one-time password and when I look on account then Security Key is gone.

@Sektan1

odd one would think then that the key was already removed from the account and the password was wrong, hence resetting the password got you back into the account.

well glad to hear that you are good now, that is all that matters

when you setup the security key , the number that the website provides to put into the key app, write it down somewhere as you can use that number to setup another key app if one breaks.