Forum Discussion

Hero+

Re: How can I recover my old SWTOR account?

you can try to remove the security key in a web browser not the launcher , leave the key blank and click on the lost key link on the next screen

note this requires you to know your password etc

9b3a0e8289ac986
2 years ago
This is the crux of the matter. I can't reset my password to log in without a key, and I can't remove the key without logging in, and I can't get a key without an activation code, which presumably also requires being logged in. Catch 22, as they call it.
proxos666
Hero+
2 years ago
@9b3a0e8289ac9863

yes you need to call swtor support on Monday when the lines are open they can remove the key manually if you dont know your password

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

once you have proven ownership of the account, support can manually remove the key to let you reset the password on the account